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Frequently Asked Questions

How do I select my meal plan?

Current students returning to the residence halls in the fall will receive an e-mail directing them to the on-line process for selecting their meal plan.

New students will receive information through the mail from University Housing Services explaining the room assignment and meal plan selection process.

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How do I access my meal plan?

Your Redbird ID Card (University ID) is encoded with information regarding your meal plan. You must carry your Redbird ID Card with you in order to access the residential dining centers or use your Flex Dollars.

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Where can I use my meal plan?

There are three residential dining centers located on campus, you may use your meal plan in any of these locations: Watterson Food Court, Marketplace at Linkins Center, and Southside. Flex Dollars may be used at all dining venues in Bone Student Center, Subway shops located on campus, and sandwich shops located in the College of Business Building and Centennial Hall, and vending machines in the residence halls.

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Can I use a carry out option in the dining centers?

Yes, you may. While carry out is available, disposable containers do not support campus sustainability efforts. Therefore, you are highly encouraged to dine in rather than carry out whenever possible.

Most meal plan options will allow you to carry out at each meal without limitation. However, the Unlimited Access Meal Plan allows a maximum of 3 carry out meals per day. A carry out meal is defined as one entrée, two side dishes, one dessert and one beverage.

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Can I use my meal plan to pay for a guest meal?

You may use Flex Dollars to pay for a guest meal. Door rates are $5.50 for breakfast, $7.75 for lunch, and $9.00 for dinner. State law requires that all guest meals be charged tax.

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Can I change my meal plan?

Yes, meal plans may be changed before each semester begins.

  • Students living in the residence halls : University Housing Services must receive your change request before the residence halls open each semester. Deadlines are August 13, 2008 for fall semester and January 7, 2009 for spring semester. You may change your meal plan by utilizing the Meal Plan Change Request Form.
  • Students living off-campus : Campus Dining Services must receive your change request before the meal plan is added to your Redbird ID Card. Deadlines are August 13, 2008 for fall semester and January 7, 2009 for spring semester.

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As an off-campus student, can I charge my meal plan to my student account?

As an off-campus student (a student not living in a residence hall), you must purchase your fall meal plan before September 10 in order to charge it to your student account. If you are purchasing a meal plan for the spring term, you must do so before February 10 in order to charge it to your student account. Any purchase after these dates must be charged to a credit card.

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What if I run out of Flex Dollars before the end of the semester?

You may add money to your Redbird Debit Account through the Redbird Card Office. All dining locations accept Redbird Debit.

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What happens to Flex Dollars at the end of the semester?

At the end of the fall semester, Flex Dollars roll over providing you have purchased a meal plan for the spring semester. Remaining fall Flex Dollars will expire at the end of the fall semester if you do not purchase a meal plan for the spring term. All Flex Dollars expire at the end of the spring semester, Flex Dollars are non-refundable. Your spring meal plan must be purchased before January 8, 2009 in order for Flex Dollars to roll over from fall to spring.

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When can I use my meal plan?

Fall 2008 meal plans are available as of Friday, August 15 and expire on Friday, December 12. Spring 2009 meal plans are available on Friday, January 9 and expire on Friday, May 8.

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What constitutes a meal?

Any access into the dining center is considered a meal whether you eat a bagel or a slice of pizza, salad, dessert and beverage. In general, students on a block plan or traditional plan will not want to come into the dining center for a small snack or beverage since they have a limited number of meals they can eat in a semester or week. These students might prefer to purchase beverages and snacks from the vending machines in the residence halls using their flex dollars. Students on unlimited meal plans are allowed to enter the dining centers as often as they like so they may choose to come in more frequently for a drink or snack between meals.

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